Version – January 2026
GENERAL TERMS AND CONDITIONS OF SALE – CLOUD CLIENTS
1. Purpose and Scope
These General Terms and Conditions of Sale (the "GTC") govern the access to, subscription to, and use of the cloud-based services (the "Services") provided by BSO Cloud SAS, acting through the legal entity identified on the subscription portal and/or invoice (the "Company") by any client registering through the dedicated online self-registration portal (the "Client").
These GTC apply exclusively to cloud services subscribed online via self-registration and prevail over any other terms or conditions, unless expressly agreed otherwise in writing by the Company.
By completing the self-registration process and clicking "I Agree," the Client acknowledges and accepts these GTC fully, unconditionally, and irrevocably.
2. Definitions
For the purposes of these GTC, the following terms shall have the meanings set out below:
- Company: the legal entity operating and providing the Services.
- Client: any natural or legal person subscribing to the Services via the self-registration portal.
- Account: the personal online account created by the Client upon registration.
- Services: the cloud-based software, platforms, applications, and related services made available by the Company under the selected subscription plan.
- Subscription: the paid right to access and use the Services for a defined billing period.
3. Eligibility – Professional Use
Unless expressly stated otherwise, the Services are intended for professional use. The Client represents and warrants that it has the legal capacity and authority to enter into these GTC.
4. Account Registration and Security
4.1 Self-Registration
Access to the Services requires the creation of an Account via the online self-registration process.
4.2 Accuracy of Information
The Client undertakes to provide accurate, complete, and up-to-date information and to promptly update such information when necessary. The Company shall not be liable for any consequences arising from inaccurate or incomplete information.
4.3 Account Security
The Client is solely responsible for maintaining the confidentiality of its login credentials and for all activities carried out through its Account. Any access or use of the Services via the Account shall be deemed to have been carried out by the Client. The Client shall immediately notify the Company of any unauthorized use.
5. Description of the Services
The Services provided are those described on the cloud portal at the time of subscription. The Services are provided "as is" and without any guarantee of any kind, except as required by mandatory law.
The Company reserves the right to modify, enhance, or discontinue all or part of the Services for technical, legal, regulatory, or operational reasons, provided that such modifications do not materially reduce the essential functionality of the subscribed Services.
The Client acknowledges that the characteristics, functionalities, and conditions of the Services may evolve over time. It is the Client's responsibility to remain informed of such changes, including prior to subscribing to new Services or features.
6. Subscription, Pricing, and Payment
6.1 Pricing
Prices of the Services are those displayed at the time of subscription on https://accounts.bso.cloud/cloud-calculator. All prices are expressed exclusive of all taxes, duties, levies, and charges of any kind. Any applicable taxes, including VAT or similar taxes, shall be borne exclusively by the Client. The Company reserves the right to change the prices of the Services at any time.
The Company reserves the right to introduce minimum commitments, reserved capacity, or fixed-term plans for certain Services or pricing plans. Such changes shall apply only to future subscriptions or upon express acceptance by the Client.
6.2 Payment Method
Payment for the Services shall be made exclusively by credit card through a secure payment system. By subscribing, the Client expressly authorizes the Company to automatically debit the credit card provided, on a monthly basis.
6.3 Billing Cycle and Renewal
Subscriptions are billed on monthly basis, with no minimum commitment period. The Client is billed monthly in arrears, based on the actual consumption of Services and resources, calculated per used hour and per applicable pricing displayed on the portal.
An invoice is issued at the end of each calendar month and is payable immediately by automatic debit of the Client's registered credit card.
6.4 Refunds
Except where mandatory law provides otherwise, all amounts paid are non-refundable, including in the event of early termination by the Client.
6.5 Payment Default
In the event that an invoice remains unpaid ten (10) days after its issuance date, the Company reserves the right, without prior notice, to:
- suspend all or part of the Services;
- suspend, restrict, or disable access to the Client's resources; and/or
- delete the Client's resources and data, in whole or in part.
The Client acknowledges and agrees that any suspension or deletion due to non-payment is performed at the Client's sole risk and responsibility. The Company shall not be liable for any resulting data loss.
7. Client Obligations
The Client undertakes to:
- use the Services in compliance with applicable laws and regulations;
- refrain from any misuse, abuse, or fraudulent use of the Services;
- not interfere with or disrupt the integrity, security, or performance of the Services;
- be solely responsible for all data, content, and information processed, stored, or transmitted through the Services; and
- indemnify the Company for any losses arising from breaches of these obligations.
8. Usage Restrictions and Prohibited Activities
The Client undertakes to use the Services in a reasonable and professional manner, in compliance with applicable laws, contractual provisions, and the technical limitations communicated by the Company.
The Client shall refrain from any act that could jeopardize the stability, integrity, or security of the Company's infrastructures or systems, or degrade the performance of Services provided to other clients, including any intrusion or attempted intrusion, circumvention of technical safeguards, or abusive consumption of resources.
The Client undertakes to use only lawful content and to obtain, at its own expense, all authorizations, licenses, and rights required for such use.
The following are strictly prohibited:
- illegal, fraudulent, or harmful activities;
- spam, unsolicited communications, or bulk messaging;
- denial-of-service (DoS/DDoS) attacks or traffic flooding;
- hosting or distributing malware, viruses, or harmful code;
- infringement of intellectual property or third-party rights;
- use of the Services in a manner compromising security, integrity, or availability.
The Company does not exercise prior control over the content processed through the Services and has no general obligation to monitor such content.
Any unauthorized or illegal use constitutes a material breach and may result in immediate suspension or termination of the Services.
9. Data, Hosting, and Security
The Client acknowledges that data hosted or processed via the Services is stored on third-party infrastructure providers.
The Company implements reasonable technical and organizational measures to protect data but does not guarantee absolute security.
The Company does not perform any data backup. The Client remains solely responsible for backing up its data and for the legality of the data processed through the Services.
The Services are not designed for use in life-critical, safety-critical, or regulated environments, including but not limited to nuclear facilities, aviation systems, medical devices, or critical infrastructure.
10. Service Availability and Support
The Company shall use commercially reasonable efforts to ensure the availability of the Services.
The Client acknowledges that uninterrupted or error-free operation cannot be guaranteed and that temporary interruptions may occur due to maintenance, updates, or technical constraints. Notice of scheduled maintenance will be provided where possible.
Unless expressly stated otherwise in writing, no service level agreement (SLA) or service credit regime applies to the Services.
11. Intellectual Property
All intellectual property rights relating to the Services, software, interfaces, documentation, and content are and shall remain the exclusive property of the Company or its licensors.
The Client is granted a non-exclusive, non-transferable, limited right to access and use the Services solely for the duration of the Subscription. Reverse engineering, copying, sublicensing, or redistribution is strictly prohibited.
12. Liability
12.1 Exclusion of Indirect Damages
The Company shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption.
12.2 Liability Cap
To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or in connection with the Services shall be strictly limited to the total amounts actually paid by the Client during the three (3) months preceding the event giving rise to liability.
13. Force Majeure
Neither party shall be liable for failure or delay in the performance of its obligations due to an event of force majeure, including but not limited to natural disasters, acts of government, war, or failure of telecommunications networks. Notice must be provided promptly when practicable.
14. Term and Termination
14.1 Term
These GTC enter into force upon acceptance by the Client and remain in effect until termination.
14.2 Termination by the Client
The Client may terminate its Subscription at any time via its Account. Termination shall take effect at the end of the then-current billing period, and the Client shall remain liable for all fees accrued until the effective termination date.
14.3 Effects of Termination
Upon termination of the Services, for any reason whatsoever:
- all outstanding amounts become immediately due and payable;
- access to the Services shall cease;
- the Client shall be solely responsible for retrieving its data prior to termination;
- all Client data and resources may be permanently deleted within ten (10) days; and
- the Company shall have no obligation to retain or recover any data.
14.4 Termination by the Company
The Company may suspend or terminate the Services, immediately, in the event of:
- breach of these GTC; and/or
- illegal, unlawful, fraudulent, harmful, or prohibited use of the Services.
15. Personal Data Protection
The Company processes personal data in accordance with applicable data protection laws and its Privacy Policy, which forms an integral part of these GTC. Each party shall comply with applicable data protection laws in connection with the performance of these GTC. Where the Company processes personal data on behalf of the Client in connection with the Services, such processing shall be governed by a separate data processing agreement or equivalent terms made available by the Company, which shall prevail in case of conflict. The Client acknowledges that it remains solely responsible for the legality of the personal data it processes through the Services.
16. Amendments
The Company reserves the right to modify these GTC at any time. Updated GTC shall apply upon publication on the portal.
17. Assignment
The Client may not assign or transfer its rights or obligations under these GTC without the prior written consent of the Company. The Company may freely assign these GTC, including in connection with mergers or acquisitions.
18. Severability
If any provision of these GTC is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Survival
Clauses relating to payment, intellectual property, liability, data protection, and termination consequences shall survive termination of the GTC.
20. No Partnership
Nothing in these GTC creates a partnership, agency, or joint venture between the parties.
21. Entire Agreement
These GTC constitute the entire agreement between the parties concerning the Services.
22. Compliance with Laws
The Client is solely responsible for ensuring that its use of the Services complies with applicable laws.
23. Governing Law and Jurisdiction
These GTC are governed by French laws and regulations. Any dispute relating to their validity, interpretation, or performance shall fall within the exclusive jurisdiction of the competent courts located in France.
